Effective Communication and Assertiveness

Course Overview

Effective communication is indispensable for attaining consistent performance and fostering business excellence. Business professionals must possess the comprehension and confidence to engage with clients, customers, suppliers, and other stakeholders. Through challenging one-on-one and group activities, delegates will refine their communication skills and assertiveness.
This course targets individuals in leadership and managerial roles who understand the significance of strong communication skills and assertiveness in driving exceptional performance in the workplace. It offers valuable insights for those seeking to enhance leadership and management communication throughout the organisation.

Course Objectives

  • Comprehend the communication cycle
  • Enhance listening abilities
  • Utilize effective questioning techniques
  • Identify non-assertive behaviours
  • Apply assertiveness principles to foster relationships
  • Foster rapport
  • Enhance understanding of Emotional Intelligence
  • Acknowledge the influence of unconscious bias on understanding diverse cultures
  • Deliver presentations to boost confidence

Who Should Attend

This course caters to individuals who recognise the pivotal role of effective communication skills and assertiveness in achieving outstanding performance in the workplace. It is beneficial for anyone aiming to elevate leadership and management communications across the organisation.

  • Interpersonal Skills training
  • 5 Days
  • 5 Hours per day
  • All
  • In Class
  • $5,950
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Available Dates:
13 - 17 May, 2024Dubai
15 - 19 July, 2024Kuala Lumpur
12 - 16 August, 2024Dubai
18 - 22 November, 2024Barcelona
9 - 13 December, 2024Dubai
9 - 9 June, 2025Dubai
3 - 7 November, 2025Dubai
17 - 21 February, 2025Istanbul
18 - 22 August, 2025Kuala Lumpur
8 - 12 December, 2025Barcelona
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Course Profile

Key competencies of effective communication 

  • Understanding the communication cycle and its hurdles
  • Enhancing communication through the Johari Window
  • Differentiating between listening and hearing for better understanding
  • Utilising effective questioning techniques
  • Utilising persuasive body language cues

 

Assertiveness and confidence 

  • Recognising non-assertive behaviours and strategies for addressing them
  • Applying assertiveness techniques
  • Understanding your assertive rights and advocating for them
  • Practicing assertive behaviour patterns

 

Interpersonal relationships 

  • Cultivating Emotional Intelligence
  • Utilising rapport to foster relationships
  • Fostering a positive and optimistic mindset
  • Effectively managing workplace stress

 

Communicating across boundaries 

  • Enhancing awareness of cultural differences
  • Avoiding potential cross-cultural misunderstandings
  • Promoting diversity, equality, and inclusion
  • Mitigating unconscious bias

 

Communicating and presenting information 

  • Strategies for effectively conveying your message
  • Tools and techniques for delivering presentations
  • Enhancing presentation skills through practice and rehearsal
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Click on the date required

DateLocationSelect
13 - 17 May, 2024 Dubai
15 - 19 July, 2024 Kuala Lumpur
12 - 16 August, 2024 Dubai
18 - 22 November, 2024 Barcelona
9 - 13 December, 2024 Dubai
9 - 9 June, 2025 Dubai
3 - 7 November, 2025 Dubai
17 - 21 February, 2025 Istanbul
18 - 22 August, 2025 Kuala Lumpur
8 - 12 December, 2025 Barcelona