Certified Crisis Management Professional

Course Overview

In an increasingly volatile world, the ability to manage crises swiftly and effectively has become a critical competency for organizational resilience. Renlon’s Certified Crisis Management Professional (CCMP) course equips participants with the comprehensive knowledge, skills, and frameworks necessary to lead their organizations through complex crises — safeguarding reputation, people, and assets.

Delivered by seasoned crisis management specialists, this interactive and practical programme draws on global best practices, real-life case studies, and simulations. Participants will leave fully equipped to build, lead, and continuously improve a crisis management capability that meets the demands of today’s unpredictable environment.

Course Objectives

  • Understand the lifecycle of crises and how organizations can prepare for each phase.

  • Design and implement a comprehensive Crisis Management Framework aligned to international best practices (ISO 22361:2022).

  • Develop and refine effective Crisis Management Plans (CMPs) and playbooks.

  • Build and lead an effective Crisis Management Team (CMT) with clear roles, responsibilities, and competencies.

  • Master critical communication techniques for both internal and external stakeholders during crises, including managing media relations under pressure.

  • Apply decision-making models and leadership skills under conditions of ambiguity, urgency, and stress.

  • Identify lessons learned from crises and embed continuous improvement into resilience strategies.

Who Should Attend

  • Crisis Management Team Members and Leaders

  • Emergency Response Coordinators

  • Business Continuity and Risk Management Professionals

  • Public Relations and Corporate Communications Officers

  • Security, Safety, and Health Managers

  • Senior Executives and Department Heads responsible for organizational resilience

  • Government Officials involved in emergency preparedness and response

  • Consultants specializing in Risk, Resilience, and Crisis Communications

  • Management training
  • 5 Days
  • 5 Hours per day
  • All
  • In Class
  • $5,950
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RESERVE A SEAT
Available Dates:
17 - 21 August, 2025Dubai
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Course Profile

Understanding Crisis Management and Risk Foundations

  • Introduction to the principles of crisis management
  • Understanding the types and phases of crises
  • The crisis management lifecycle: prevention, preparedness, response, recovery
  • Risk identification, threat assessment, and early warning signs
  • Key international standards and frameworks (ISO 22361:2022 overview)
  • The link between crisis management, business continuity, and emergency response

 

Building the Crisis Management Framework

  • Elements of an effective Crisis Management Plan (CMP)
  • Structuring and resourcing the Crisis Management Team (CMT)
  • Defining roles, responsibilities, and authority levels
  • Activation protocols and escalation processes
  • Decision-making models for crises (OODA loop, Recognition-Primed Model)
  • Integrating crisis plans with operational response procedures

 

Crisis Communication and Stakeholder Engagement

  • Core principles of crisis communication
  • Developing initial holding statements and key messages
  • Managing media inquiries and public announcements
  • Using social media effectively during crises
  • Internal communications with employees and key internal stakeholders
  • Stakeholder mapping: identifying and prioritizing key audiences

Leadership and Simulation in Crisis Situations

  • Leadership traits and behaviors critical during crises
  • Building decision-making agility under pressure
  • Planning, running, and evaluating tabletop and full-scale crisis simulations
  • Managing stress, emotional intelligence, and maintaining team performance
  • Scenario planning: anticipating multiple outcomes
  • Real-time coordination between crisis teams and external partners

Crisis Recovery, Lessons Learned, and Certification

  • Transitioning from crisis response to recovery and business resumption
  • Conducting post-crisis reviews and debriefings
  • Identifying lessons learned and implementing corrective actions
  • Reporting outcomes to executive leadership and stakeholders
  • Maintaining and evolving the crisis management capability
  • Certification assessment: scenario-based evaluation and final knowledge check
ENQUIRE NOW
RESERVE A SEAT
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RESERVE A SEAT: Certified Crisis Management Professional

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17 - 21 August, 2025 Dubai